Frequently Asked Questions(FAQ)
Returns & Refund Policy
The 7-Day period starts from the day that you receive your product, as shown by our courier records.
Yes, under our no-questions asked return policy on gemstones with 100% money back, you can indeed return the other gemstone within the 7 day period of receiving the gemstone.
We usually require a full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence of any of these items, you are not eligible for the 100% Money Back Guarantee. Please contact our customer support team, with your exact scenario, so that we may assist you in the best possible way.
Yes you can. We will deduct making charges & reverse shipping courier charges are borne by you. Please read the Returns and Refund Policy and contact us for someone in the team to help you with returning the product.
In case you are returning or replacing a gemstone, please take the following steps:
- Contact Customer Support and get a Return AuthorizationEnsure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
- Pack the items carefully and send only through a reputable courier with insurance for the package. Take the courier tracking information and share with us. You can find our address by clicking here Contact Us.
- We recommend that you send the product back through ‘Blue Dart’ service from your nearest Blue Dart branch. This service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplacement or theft.
- Reverse shipping charges shall be borne by the purchaser.You may also have to ascertain which couriers accept jewelry. At times, the purchaser has managed to circumvent this rule (at their own risk) by simply mentioning the product as “Artificial Jewellery” or “Astrological Product”.
Yes, please email us your design and gemstone details before you place your order, and experts from the customer support team will get in touch with you after reviewing internally.
These days unfortunately there are a lot of websites and shops that sell their synthetic gemstones as natural gemstones, or heated / treated gemstones as unheated / untreated, or gemstones of lower quality origin/mines, as gemstones of a higher quality origin/mine. There is no easy way for the average customer to detect these, except for a gemstone lab certification. GemGanesha.com provides a free lab certification regardless of the cost of the gemstone from third party external labs. You will receive a free lab certificate, even if your gemstone is for Rs 100 or for Rs 1 Million. You should never buy a gemstone without a lab certifying its composition, treatments and origin.
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