Return and Refund Policy
Customer has full Right to Return & Refund if delivered Gemstone is proved Synthetic/Artificial by any approved/reputed Gemological Institute or in case the item delivered is not as per the description.
GemGanesha.com offers a very transparent and simple Return & Replacements policy from the date of delivery. No return request after 7 days from delivery will be processed.
Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
Conditions to be eligible for the Returns & Replacement Policy:
- Item(s) must be in their original, unused condition.
- Replacement for items are subject to inspection and checking by the GemGanesha team.
- Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy. Any item returned showing signs of wear or engraved, altered, resized or damage in any other manner shall not be accepted for return.
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
Return Policy on Loose Gemstones:
For loose gemstones, you can return the gemstone within the 7 Day period by meeting the above conditions. 100% money paid for the gemstone will be refunded with no questions asked. Your satisfaction is highly valued at GemGanesha.com.
Return Policy on Gemstone Jewelry:
At GemGanesha.com you can also return any custom ring/pendant created for you (rings, pendants, bracelets, etc.). With the nominal deduction of making charges of Ring/Pendant of Rs.1,000/-, rest of the payment will be refunded. We do understand at times it is difficult to visualize the final product from the image.
- Return Shipment is at customer’s cost
- Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.
- Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
- Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.