Shipping and Delivery Policy
GemGanesha.com offers FREE SHIPPING on all orders within India.
GemGanesha.com uses one of the best courier service providers of India in order to ensure you receive timely and secured delivery. We want your purchase to reach you (and only to you) hence The Purchaser has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Purchaser has to state the full name of the recipient as stated in his / her government approved photo identification.
At the point of delivery the recipient, to collect the physical product, has to provide any approved photo identification card. Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Purchaser wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Purchaser cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
- Purchaser/Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
- The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
- If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to GemGanesha.com. All costs for re-shipment and handling in the case of non-delivery to the Purchaser shall be chargeable to the Purchaser.
- Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.
For any questions about this Shipping and Delivery, please Contact Us and someone from the team would help you out.